Publication date: 2015/11/30 14:00:00 GMT. Audience: All. The Plan aims to ensure that people of culturally and linguistically diverse backgrounds have equitable access to health care services that are culturally responsive, safe and high quality. Bilingual staff are encouraged to deliver their service directly in their other language, if fluent, without using an interpreter, but the use of bilingual staff to interpret is inappropriate. The provision of For those patients whose language spoken at home is not English, professional interpreters must be used for admission, medical histories, assessments, treatment plans, consent for procedures, pre-operative and post-operative instructions, explanation of medication, counselling, discharge and basically anything more than simple matters of patient comfort. Research ethics policies. Working with health care interpreters allows health professionals to fulfil their duty of care and ensures that the quality of communication is the best it can be when a language other than English is involved. Workplace culture Health professionals workforce plan Workforce planning and development Junior medical officer recruitment Map My Health Career Although they are not involved emotionally, their language ability is untested, and they may not possess the necessary skills in medical terminology, or understanding of professional interpreting techniques. The following policy and procedure manuals are updated continually to incorporate the latest policies issued by the Ministry. The use of professional interpreters allows health professionals to fulfil their duty of care, including obtaining valid consent. 5.4 Appendix 4 24 Communicating with Deaf people. NSW Government Policy requires that professional healthcare interpreters be used to facilitate communication between people who are not fluent in English, including people who are Deaf, and the staff of the NSW public health system. Forms to use when requesting a translation . Policies. If it becomes apparent at the first session that the interpreter is not needed, you may not need to book them for further sessions. The Plan also affirms the commitment of NSW Health to the principles of the Multicultural NSW Act 2000, in particular respecting and making provision for the culture and language of others. The Policy Directive provides clear direction to health care staff and services about when and how to work with health care interpreters, including in an emergency or if a health care interpreter is not available. NSW Health Policy & Implementation Plan for Culturally Diverse Communities 2012-2016 ​The Ministry's Health and Social Policy Branch (HSPB) provides leadership and guidance to support a systematic approach to multicultural and refugee health. To get started, type in the details, then save the PDF for printing or send the translated appointment directly to your client. Interpreting : 1.1 Our obligations: New South Wales is one of the most culturally diverse places in the world with more than This includes details of agency compliance and highlights examples of best practice. This information is included in the NSW Health Annual Report and provided bi-annually in a comprehensive report to Multicultural NSW, which reports annually to the NSW Parliament through its Community Relations Report. Since then, NSW Health’s commitment to providing access to health services for people from refugee backgrounds has grown substantially. In particular, working with an interpreter is essential when patients/clients are required to give valid consent for medical treatments, such as an operation, medical or surgical procedures or blood transfusion, or to participate in medical research, except where immediate treatment is necessary to save the person’s life or prevent serious injury to health. The NSW Plan for Healthy Culturally and Linguistically Diverse Communities aims to improve our systems and processes to promote better health for NSW residents from culturally and linguistically diverse backgrounds. These services may incur a fee. Consent Situations; Interpreters - Standard Procedures for Working with Health Care Interpreters; AUSIT Code of Ethics Welcome to Western Sydney Local Health District, NSW Health Policy on Working with Interpreters, Professional Development for Interpreters. NSW Health Circular 94/10 Standard Procedures for the Use of Health Care Interpreters. 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